Retail Services

In an effort to increase margins while offering customers more choice, many retailers have turned to lower priced imports. This strategy enables retailers to better manage purchasing costs but often comes with hidden costs - returns, recalls and most importantly, the potential loss of consumer confidence. With the abundance of products manufactured overseas, reduced quality control is inevitable.

Experienced retailers know that Retail Services provide a higher level of control across the supply chain. In today's highly competitive environment, Retail Services offer a unique advantage to balance an efficient supply chain with increased product quality.

To assist retailers in effectively managing their suppliers, TÜV America, through TÜV SÜD AG, offers a complete suite of supply chain management services designed to help organizations strengthen their business operations, resulting in:

• Reduced quality problems
• Reduced customer complaints due to lack of quality, safety and usability
• Increased verification of legal requirements and laws
• Increased customer satisfaction through higher product quality, safety and performance

Our experts offer a host of global Retail Services that inspect and verify product quality and performance for suppliers located around the world, before products are even shipped to the distribution network. This provides retailers with an independent third-party verification that the products they sell are compliant not only with global safety requirements, but also with their own performance specifications.

Our Retail Services include:

Product Compliance Review
Benchmark or Comparison Testing
Quality and Product Performance Testing
User Manual Generation and Rewriting
Packaging Testing
Pre- and Post-Shipment Inspections
Online Inspections
Supply Chain and Ethical Auditing

How have companies benefited?

TÜV's network of global locations serves retailers around the world including Lidl, DIY World, Home Shopping Europe (HSE), Max Bahr and Medion AG. Our speed, customer service and competitive nature help you compete while offering the highest degree of competence you expect from TÜV.

More than 12,000 product and goods inspections have been conducted for retailers by TÜV.
The following is just a sample of success stories experienced by some of our clients:

• A department store chain saved more than $100,000 due to TÜV pre-shipment inspections
• A TV shopping company reduced the amount of low quality products by 20% because of pre-and post-shipment inspections by TÜV

Additionally, clients have benefited from:

• Having a partner for global market access and international solutions
• Access to multiple services provided from one trusted provider
• Reduction in time to market
• Increased profit margin through visible certification marks
• Certification marks and certificates that highlight quality features
• Reduced quality and safety problems
• Reduced customer complaints due to improved product usability and product performance
• Verification of legal requirements and laws

International presence: Start at the source

TÜV Retail Services are offered around the world with a particularly strong presence in the major manufacturing markets in Asia.

Hong Kong
Shanghai, China
Torino, Italy
Segensworth North, UK
Munich, Germany
Hamburg, Germany

For more information or to discuss a customized program for your organization, contact us.

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